e-skills UK - The Sector Skills Council for Business and Information TechnologyApprenticeshipse-skills UK - The Sector Skills Council for Business and Information Technology
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Apprenticeship Documents

This section includes all e-skills UK Apprenticeship and Modern Apprenticeship Documents. You can find documents by nation, sector or look for certificate request forms separately.

NB - The new "IT and Telecoms Professionals" framework (code 360) combines and replaces the previous "IT Services and Development" and "Communication Technologies (Telecoms)" frameworks (codes 292 and 232 respectively) for England and Wales. The new framework has been designed to allow existing centres and employers to continue delivering the same qualification combinations in this new framework as they did in the superseded frameworks, whilst offering the flexibility to combine qualifications across the two, previously distinct, framework areas. Please note the framework was last updated in Jan 09.

Documentation by sector

Documentation by nation

General documentation

Last modified: 05 Mar 2009

Contact Centres - responsibility of the ICS

As from the 1st of March 2009, the development and maintenance of the National Occupational Standards for Contact Centres and the Apprenticeship Framework for Contact Centres are now the responsibility of the ICS. Find out more.