Contact Centre Job Roles

The Contact Centre Apprenticeship offers the opportunity to work in a wide variety of businesses and organisations who provide a customer contact service. You will require organisational skills and an enthusiasm for communicating with customers. Job roles include:

• Help Desk
• Travel
• Fire Service
• Retail Sales
• Receptionist
• Police
• Ambulance Service

View the Contact Centre Apprenticeship Frameworks for England, Wales and Scotland 

Last modified: 30 May 2008