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Standards and skills frameworks
Skills Frameworks
e-skills procom
e-skills procom is the 'IT Professional Competency Model' - a new, sector-wide approach to expressing IT professional capabilities. This simple and flexible model will help employers, educators and others to communicate using a common language and framework for skills, knowledge and experience.
Find out more: www.e-skills.com/procom
Skills Framework for the Information Age
SFIA is a simple framework that describes the skills required for any job role in the ICT sector. SFIA can be used in a variety of ways including skill audit, planning future skill requirements, development programmes, standardisation of job titles and functions, and resource allocation.
Find out more: www.sfia.org.uk
Last modified: 17 Mar 2009
Contact Centres - responsibility of the ICS
As from the 1st of March 2009, the development and maintenance of the National Occupational Standards for Contact Centres and the Apprenticeship Framework for Contact Centres are now the responsibility of the ICS. Find out more.

