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News in Brief
Contact Centres - please refer to the Institute of Customer Service
As from the 1st of March 2009, the development and maintenance of the National Occupational Standards for Contact Centres and the Apprenticeship Framework for Contact Centres are now the responsibility of the Institute of Customer Service (ICS).
To find out more -
- visit www.instituteofcustomerservice.com
- e-mail apprenticeship@icsmail.co.uk
- or call 01206 571716.
Posted on 01 Mar 2009