Standards and skills frameworks

Skills Frameworks

e-skills PROCOM

e-skills PROCOM is the 'IT Professional Competency Model' - a new, sector-wide approach to expressing IT professional capabilities. This simple and flexible model will help employers, educators and others to communicate using a common language and framework for skills, knowledge and experience.

Find out more: www.e-skills.com/procom

Skills Framework for the Information Age

SFIA is a simple framework that describes the skills required for any job role in the ICT sector. SFIA can be used in a variety of ways including skill audit, planning future skill requirements, development programmes, standardisation of job titles and functions, and resource allocation.

Find out more: www.sfia.org.uk

Contact Centres Careers and Skills Framework

The CC Framework identifies a comprehensive set of contact centre competencies linked to role and career routes of a contact centre professional. The Framework offers practical support to contact centre employers in developing the multi-skilled, technology literate contact centre professional of the future.

Find our more at www.e-skills.com/ccframework

Last modified: 14 Mar 2008