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NVQ Contributing Qualifications Mapping Summary
City and Guilds
Contact Centre Skills Level 3
This shows how the contributing qualification maps against the NVQ/SVQ. There are varying levels of content and assessment coverage. Click on the Unit names to view the detailed mapping documents.
|
e-skills UK units covered |
Name of contributing unit |
Content Coverage |
Assessment coverage |
|
Unit 304 |
Full |
Yes |
|
|
Units 301, 302 |
Partial (both units required) |
Yes |
|
|
Units 302, 303, 304, 305 |
Full |
No |
|
|
Direct Selling and Customer Acquisition in Contact Centres 3 (DSCA3) |
Units 302 |
Partial |
Yes |
|
Units 301 |
Partial |
No |
|
|
Units 301, 302, 304, 305 |
Full (302) Partial (301, 304, 305) |
Yes |
|
|
Unit 305 |
Full |
Yes |
|
|
Unit 302 |
Partial |
Yes |
|
|
Unit 303 |
Full |
Yes |
|
|
Units 303, 304 |
Full (both units required) |
No |
Explanations
Content Coverage
How much of the e-skills UK qualification the contributing qualification covers.
FULL – indicates that all required NVQ/SVQ knowledge and skills content are covered by this unit
PARTIAL – indicates that some of the NVQ/SVQ knowledge and skills is not covered. Click on the unit link to view the detailed mapping document to see the additional evidence required.
Assessment Coverage
Whether the assessment of the contributing qualification meets the requirements of the assessment strategy for the e-skills UK qualification.
YES - no further assessment is required.
NO – additional evidence of the application of skills and knowledge is required as set out in the e-skills UK assessment strategy
Last modified: 14 Dec 2006